Privacy Policy

Last Updated: 03-12-2025

1. Introduction

Welcome to West Sound Tractor and Diesel Repair LLC DBA Kitsap Mobile Diesel and Equipment Repair (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you visit our website at https://westsoundtractor.com (the “Site”) or make use of our services, including text (SMS) and email marketing.

By accessing or using our Site, you agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our Site and services.

2. Who We Are

Your Trusted Diesel and Equipment Repair Experts in Puget Sound
West Sound Tractor and Diesel Repair LLC, operating as Kitsap Mobile Diesel and Equipment Repair, provides expert mobile repair services for heavy equipment, diesel engines, and agricultural machinery. Our commitment to quality service, reliability, and professionalism ensures that your equipment stays in peak condition.

Our website: https://westsoundtractor.com

3. Information We Collect

3.1 Information You Provide Directly

Contact Form & Comments: When you submit a contact form or leave comments on our Site, we collect the data you provide, including your name, email, phone number, and any additional information you include in your message.
Service Requests & Orders: When you request a service or schedule an appointment, we collect details such as your name, company name (if applicable), equipment details, service address, billing information, phone number, and email.
Account Registration: If you create an account with us, we collect your username, email, password, and other relevant details needed to provide our services.
Media Uploads: If you upload images (e.g., photos of equipment in need of repair), please avoid including embedded location data (EXIF GPS). Visitors can download and extract location data from images on the Site.
SMS and Email Marketing Opt-In: If you choose to opt in to our SMS or email marketing, we may collect your name, phone number, and/or email address for promotional communications.

3.2 Information Collected Automatically

Cookies: We use cookies and similar tracking technologies to enhance your browsing experience. See Section 5 for details.
Log Data: Our servers automatically record data such as IP addresses, browser types, operating systems, referring pages, pages visited, and timestamps of interactions with our Site.

4. How We Use Your Information

We use the information collected for the following purposes:

Service Fulfillment: To schedule, manage, and complete service requests, including sending confirmations and invoices.
Account Management: To create, maintain, and secure customer accounts.
Communication:
- Transactional Messages: Service confirmations, invoices, technical updates, and administrative notifications.
- Marketing Messages: If opted in, we send promotions, service reminders, and industry updates.
Website Optimization: To improve site performance, troubleshoot issues, and analyze visitor interactions.
Customer Support: To respond to inquiries and ensure quality service.
Legal Compliance: To comply with applicable laws and enforce our Terms of Service.

5. Cookies and Similar Technologies

When you visit our Site, we may use cookies and similar tracking tools to:

Recognize returning visitors and personalize experiences.
Analyze how our Site is used to improve services.

Cookie Details:

Login cookies last for two days unless “Remember Me” is selected, which extends the duration.
Comment form cookies save user information for convenience (lasts one year).
Browser settings allow you to disable cookies, but this may affect functionality.

6. SMS and Email Marketing

6.1 Opt-In

By subscribing, you agree to receive marketing messages, updates, and offers.

6.2 Opt-Out

SMS: Reply “STOP” to unsubscribe.
Email: Click the “Unsubscribe” link in emails or contact us directly.

6.3 Third-Party Providers

We may use external platforms for SMS and email campaigns, subject to their privacy policies.

7. Embedded Content from Other Websites

Articles on our Site may include embedded content (videos, images, etc.), which behaves as if you visited the source website. These sites may collect data, use cookies, and track interactions. We do not control third-party privacy practices.

8. Who We Share Your Data With

We do not sell your personal data. However, we may share it with:

Service Providers: Payment processors, marketing platforms, and analytics providers assisting in operations.
Legal Authorities: If required by law, subpoena, or to protect our business interests.
Business Transfers: In case of acquisition, merger, or asset sale, user data may be transferred.

9. Data Retention

We retain personal data as follows:

Comments & Messages: Retained indefinitely for reference.
Service Records: Maintained for compliance and operational needs.
Account Information: Stored until user deletion request (except required legal data).

10. Your Rights Over Your Data

Access & Portability: Request an export of stored personal data.
Correction & Deletion: Modify or delete your data (subject to legal obligations).
Marketing Preferences: Opt out of marketing communications at any time.
Cookies: Adjust browser settings to manage cookies.

For requests, contact us at noah@westsoundtractor.com.

11. International Data Transfers

If we work with third-party providers outside your region, we ensure data protection standards comply with applicable regulations.

12. How We Protect Your Information

We implement security measures such as:

Secure servers and encryption for sensitive data.
Access restrictions based on the need-to-know principle.
Regular monitoring for security threats.

However, no system is entirely secure. Users are responsible for safeguarding their login credentials.

13. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided information, please contact us for removal.

14. Changes to This Privacy Policy

We may update this policy to reflect changes in operations, legal requirements, or security practices. Updates will be posted on our Site with the revised “Last Updated” date. Please review periodically for changes.

15. Contact Us

For privacy inquiries, please contact:

West Sound Tractor and Diesel Repair LLC DBA Kitsap Mobile Diesel and Equipment Repair
Attn: Privacy Compliance
📞 360-900-2210
📧 noah@westsoundtractor.com
🌐 https://westsoundtractor.com

By using our Site or services, you acknowledge that you have read and understand this Privacy Policy and consent to the collection and use of your information as outlined herein.